Buyer ProtectionMX
Buy with peace of mind: the seller only gets paid after delivering
ProtectionMX makes sure the seller keeps their word and delivers the product as listed.
How the protection works
At every stage, your money is safe with MXTera.
What is covered
ProtectionMX covers
- You did not receive the product
- The item received does not match the listing description
Does not cover
- An order you already confirmed as received
- Buyer's remorse after receiving
- Transactions made outside MXTera
- Changes made by the game developer or publisher after delivery
- Payment disputes and chargebacks
Your part
Confirm only after testing
Confirming means you are satisfied and releases the payment to the seller. Before that, check that the product matches the description and works.
72 hours to claim
If no claim is filed within 72 hours of delivery, the order is considered accepted.
Delivery guarantee
ProtectionMX guarantees delivery as listed. It does not warrant the product itself.
Solution Control: how a problem gets resolved
Cancellations and reports on an order become a case in Solution Control, in the profile menu.
- 1
Negotiate with the other side
The case is "In Negotiation": talk in the case message history and attach evidence (up to 5 files per upload).
- 2
Resolve it if the problem is over
By clicking Resolve, you confirm the problem is solved and the money will be released.
- 3
Not solved? Escalate to MXTera
When escalated, the case is locked for both parties and only the MXTera team decides, reviewing the evidence.
Buy with ProtectionMX
Pick the game, chat with the seller and buy without leaving MXTera.
Go to the Marketplace