Payment Request Policy and Fees - MXTera

Payment Request Policy and Fees - MXTera
1. Seller Credit and Completed Order Status
The sales amounts of completed orders will be added to the seller's credit balance in their MXTera account. The accumulated credits can be transferred to the available payment options.

Order Completed:

(I) When the buyer confirms delivery via the order page (the seller must inform the buyer to confirm once delivery is complete).
(II) If the buyer does not confirm receipt 3 days after full delivery.
(III) In cases of "Account Sale", the credit will only be made available after the 7-day guarantee period.

2. Withdrawal Options
Pix: Transfers via Pix can be made quickly, but require that the account name at MXTera exactly matches the name of the Pix account holder.
Bank Transfer: Transfers can be made to bank accounts in the national territory. Transfer fees may vary according to the receiving bank.
Cryptocurrencies: Withdrawals can be made in cryptocurrencies, requiring a minimum amount of R$500.00 due to network costs.

3. Minimum Withdrawal Amounts
Withdrawals can be requested from R$50.00 via Pix or Bank Transfer.

For Cryptocurrencies, the minimum is R$500.00.

4. Withdrawal Fees
Fees vary depending on the method:
Pix: Fixed fee of 1% per transaction.
Bank Transfer: 1% fee for transfers.
Cryptocurrencies: 1% fee, and the seller is responsible for the network fee. Check the cost on the blockchain before making the withdrawal.

5. Processing Time
Confirmed orders are processed within 1 business day for withdrawals via Pix or Bank Transfer.
Cryptocurrency withdrawals take up to 2 business days due to additional security checks.

6. Important Notes
Name Validation: The name registered with MXTera must match the name registered on the bank account or Pix to avoid errors and loss of fees.
Identity Verification: All sellers must be verified before requesting withdrawals. This includes sending documents for verification.
Responsibility for Fees: Any fees from intermediary banks or network costs are the responsibility of the seller.
International Payments: Withdrawals to accounts outside Brazil are subject to additional international fees and may take up to 5 business days.

7. Availability of Payment Methods
Pix and National Banks: Available for any Brazilian bank.
Cryptocurrencies: Only Bitcoin and USDT are currently available.

8. Exceptions and Restrictions
MXTera is not responsible for additional fees imposed by intermediaries or receiving banks on international withdrawals.
Withdrawals of amounts above R$10,000.00 may require proof of origin in order to comply with Brazilian money laundering legislation.