Payment Request Policy and Fees - MXTera
Payments and withdrawal fees
The balance from completed sales lands in your MXTera wallet and can be withdrawn with the methods below.
When the balance is credited
Completed order
(I) The buyer confirms delivery on the order page (tell them to confirm as soon as delivery is complete). (II) Or the buyer does not confirm and 3 days pass after full delivery, with no open issue. Applies to coins, items, accounts and services.
Withdrawal methods
Payments on business days until 6 pm (GMT-3).
Important notes
Name validation
The name registered at MXTera must match the bank or Pix account holder, to avoid failures and lost fees.
Identity verification
All sellers must be verified before requesting withdrawals, by submitting documents.
International payments
Withdrawals to accounts outside Brazil are subject to extra international fees and may take up to 5 business days.
Large amounts
Withdrawals above R$ 10,000 may require proof of origin under Brazilian anti-money-laundering law. MXTera is not responsible for intermediary fees on international withdrawals.
