ProtectionMX for Sellers
Sell with peace of mind: proof of delivery protects you
ProtectionMX handles the checks so you can focus on your deals. Delivered and proved, you are covered against chargebacks.
What the protection covers
Covers
- Chargeback: when a buyer makes an unauthorized refund request, you are fully reimbursed if you sent proof of delivery as required
- Support with cancellations and reports, as long as your account and listings follow the Terms of Service
Does not cover
- Product or service different from the listing description
- Failure to deliver within the agreed time
- Fraud or scams: the account is permanently suspended and MXTera may revoke payments and take legal action
How to send proof of delivery
- 1
Deliver the order
Deliver using the method agreed in the order chat.
- 2
Record the delivery
Take screenshots or record a video. Video is best, because it shows the delivery happening. Some games may require video.
- 3
Upload on the order page
Upload the proof right after delivery, on the Sold Order page. Proof sent by email or other channels is not accepted.
What to show, by product type
Coins
- Screenshot or video of the coins sent to the buyer's character
- The buyer's character must be visible
- If the game allows it, show the amount before and after
- Whenever possible, include the confirmation chat
Items
- Screenshot or video of the in-game trade or delivery
- Buyer's character name visible
- Inventory before and after, if applicable
- If the game has mail, show the message sent
Accounts
- Screenshot with the login and password of the account sold (can be partially hidden after verification)
- Key account data (level, character, ID)
- Chat with the buyer confirming receipt of the details
- If the game emails about IP or device changes, include the screenshot
Services
- Video or screenshots of the logged-in account with the progress made
- Game home screen with the nickname
- Before and after the service (e.g. level 50 to 70)
- If possible, include date and time
Solution Control: how a problem gets resolved
Cancellations and reports on an order become a case in Solution Control, in the profile menu.
- 1
Negotiate with the other side
The case is "In Negotiation": talk in the case message history and attach evidence (up to 5 files per upload).
- 2
Resolve it by accepting the refund
By clicking Resolve, the seller accepts refunding the buyer: the balance leaves your account or the payment is reversed.
- 3
Not solved? Escalate to MXTera
When escalated, the case is locked for both parties and only the MXTera team decides, reviewing the evidence.
Help keep the marketplace safe
MXTera monitors activity, and you can help by reporting.
Deals outside the platform
Requests to transact outside MXTera or private business proposals.
Abuse and fraud
Users who violate the Terms of Service, scams and abuse.
How to report
Tap Report on the user's profile or conversation.
Ready to sell with protection?
Publish your product and deliver with proof. MXTera takes care of the rest.
Start Selling