ProtectionMX for Sellers
ProtectionMX for Sellers
Sell your items on the MXTera Marketplace with peace of mind and let ProteçãoMX handle all the necessary verifications so you can focus on your business.
Coverage provided by ProteçãoMX to the seller:
Chargeback liability: This occurs when a buyer attempts to request an unauthorized refund (chargeback). If the seller provides proof of delivery as per our requirements, the buyer will be fully reimbursed. ProteçãoMX guarantees seller protection in cases of chargebacks, as long as the seller provides proof of delivery.
Terms of Service Compliance: The seller's account and product listings must comply with our Terms of Service to be covered by ProteçãoMX.
What is not covered by ProteçãoMX:
Product or services not as described: If the product does not match the description in the listing, ProteçãoMX will not cover the dispute.
Non-delivery of the order: Failure to deliver the item within the stipulated time frame will not be covered by the protection.
Fraud or Intentional Scam: In cases of fraud or fraudulent intent, the seller's account will be permanently suspended. MXTera reserves the right to revoke all payments to the seller and take legal action against any fraudulent practices.
Proof of Delivery:
Submission of Proof of Delivery: The seller must immediately submit the proof of delivery via the "Order Sold" page after the order is delivered. Proof of delivery to the mailbox will no longer be accepted. If the proof is not submitted within the stipulated time, the dispute will be resolved without the supporting document. The platform will accept the following formats for proof:
Supported format: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv
Size limit: up to 100 MB per file
Maximum quantity: up to 150 files per order
Orders over R$500: For order values greater than R$500, the seller is required to provide video proof. Some games may require video regardless of the transaction amount. Please refer to specific guidelines.
Proof for account services: The seller must provide a screenshot of the account information, such as login email and password, used for the sale.
Email notification in games: For games that support email notifications, screenshots of those notifications, indicating account changes such as login IP or device changes, are also required.
Other gaming services: For other gaming services, screenshots or videos must include the buyer’s character ID and the quantity of items before and after delivery.
MXTera reserves the right to cancel an order if it discovers that the seller has provided false or incorrect proof of delivery.
Additional:
MXTera proactively monitors all Marketplace activity, but you can help identify suspicious activity by reporting instances where you encounter users violating our Terms of Service or requesting off-platform transactions, including abuse, fraud, or private business solicitations.