How to Buy from MXTera
Buying on MXTera is simple and safe
Six steps, from sign-up to review. Your payment stays held at MXTera until you confirm you received the order.
From click to delivery in 6 steps
- 1
Create your account
Tap Login/Register at the top of the site and sign up.
- 2
Talk to the seller
Before buying, ask your questions with the Chat button on the seller's profile.
Always talk through the site chat. It is what protects you. - 3
Pay securely
Click Buy Now, choose how you want to receive it, fill in the order details and pay inside the platform. The final amount, including any payment-method fees, is shown before you pay.
- 4
Wait for delivery
The seller is notified and delivers. Track it from your profile, under Purchased Products.
- 5
Confirm receipt
Tested and all good? Click Received. This releases the payment to the seller. If you do not confirm, the system releases it automatically 3 days after delivery, as long as there is no open issue.
Something wrong? Do not confirm. Open a resolution on the order within 72h of delivery. - 6
Rate the seller
Leave a review. It helps other buyers and strengthens the community.
Ways to pay
The available options appear at checkout.
Pix
Mercado Pago
PayPal
Binance Pay
Crypto
MXTera balance
What if something goes wrong?
Not received or not as described
ProtectionMX covers undelivered orders and items that differ from the listing. Open a cancellation or report on the order page: the payment stays blocked meanwhile.
72-hour window
With no complaint within 72h of delivery, the order is considered accepted.
Talk to support
Site chat, the Contact us button or [email protected]. Send a screenshot, the order number and a short summary.
Safety tips
Do
- Always talk through the site chat
- Check the seller's reputation before buying
- If in doubt, talk to support
Don't
- Negotiate or pay outside the platform
- Send items back to the seller
- Share your password with anyone
Solution Control: how a problem gets resolved
Cancellations and reports on an order become a case in Solution Control, in the profile menu.
- 1
Negotiate with the other side
The case is "In Negotiation": talk in the case message history and attach evidence (up to 5 files per upload).
- 2
Resolve it if the problem is over
By clicking Resolve, you confirm the problem is solved and the money will be released.
- 3
Not solved? Escalate to MXTera
When escalated, the case is locked for both parties and only the MXTera team decides, reviewing the evidence.
Features that help every day
Chat with automatic translation
Talk to buyers and sellers from other countries: the order chat can translate messages for you.
Solution Control
Follow your order's cancellations and reports in one place, from your profile menu.
Notifications
Alerts by email, inside the site and, if you enable it, in your browser. Adjust under Settings.
Two-factor authentication
Turn on 2FA in your account settings: at login you confirm with a code sent to your email.
MXTera wallet
Refunds come back as balance and you can use your wallet balance to pay for new purchases.
Invite and Earn
Refer friends and earn 20% of MXTera's commission on their purchases. The dashboard is in your profile menu.
Ready to start?
Pick the game, compare sellers and buy with ProtectionMX.
Go to the Marketplace