Security
Buy and sell with ProtectionMX
Money only goes to the seller after delivery. If something goes wrong, MXTera reviews both sides' evidence.
The path of your money
At every stage, your payment is protected.
ProtectionMX for buyers
Covers
- You did not receive the product
- The item received does not match the listing description
Does not cover
- An order you already confirmed as received
- Buyer's remorse after receiving
- Transactions made outside MXTera
- Changes made by the game developer or publisher after delivery
- Payment disputes and chargebacks
- Fraudulent claims (subject to legal action)
ProtectionMX for sellers
Covers
- Chargeback: if you sent valid proof of delivery, you are protected
- Dispute support, as long as your account and listings follow the Terms of Service
Does not cover
- Product or service different from the description
- Failure to deliver on time
- Fraud or scams: the account is suspended and payments may be revoked
- Proof of delivery not sent on time
Proof of delivery: what to send
Send the proof through the platform panel, in the Items Sold section. Proof sent by email or other channels is not accepted.
Coins
- Screenshot or video of the coins sent to the buyer's character
- The buyer's character must be visible
- If the game allows it, show the amount before and after
- Whenever possible, include the confirmation chat
Items
- Screenshot or video of the in-game trade or delivery
- Buyer's character name visible
- Inventory before and after, if applicable
- If the game has mail, show the message sent
Accounts
- Screenshot with the login and password of the account sold (can be partially hidden after verification)
- Key account data (level, character, ID)
- Chat with the buyer confirming receipt of the details
- If the game emails about IP or device changes, include the screenshot
Services
- Video or screenshots of the logged-in account with the progress made
- Game home screen with the nickname
- Before and after the service (e.g. level 50 to 70)
- If possible, include date and time
Golden rules
What to do
- Take screenshots and keep evidence; send it to [email protected] with the order number
- Buy accounts that come with recovery access
- When you receive an account, change the email and password right away
- Report any suspicious activity
What not to do
- Return game items, even if asked: only scammers ask for them back
- Buy another listed product as payment or in exchange for other goods
- Share your MXTera login details
- Deal outside MXTera or accept in-game ads sent by whisper
- Click suspicious links or attachments
Solution Control: how a problem gets resolved
Cancellations and reports on an order become a case in Solution Control, in the profile menu.
- 1
Negotiate with the other side
The case is "In Negotiation": talk in the case message history and attach evidence (up to 5 files per upload).
- 2
Resolve it if the problem is over
By clicking Resolve, you confirm the problem is solved and the money will be released.
- 3
Not solved? Escalate to MXTera
When escalated, the case is locked for both parties and only the MXTera team decides, reviewing the evidence.
Saw something odd?
MXTera monitors the platform, but you help keep everyone safe.
Offers outside the site
Any request to deal outside MXTera.
Scams and fake accounts
Scam attempts and suspicious profiles.
Chat abuse
Insults, threats or harassment.
Buy and sell safely
We take care of the rest. Questions? Talk to support.
Go to the Marketplace