Security

🔒 Security at MXTera

MXTera was created to be the safest possible environment for buying and selling digital game products.
With our ProteçãoMX system, we guarantee security, transparency, and responsibility for both sides of the transaction.

🛡️ ProteçãoMX for Buyers

Buy with confidence. ProteçãoMX ensures sellers fulfill their obligations and deliver the product as advertised.

✅ How buyer protection works:

You make the purchase through the platform.
Payment is held securely, awaiting delivery.
After delivery, you confirm receipt and payment is released to the seller.
If the product is not delivered or differs from the description, you are protected.

🟥 Not covered by ProteçãoMX:

If you have already confirmed receipt of the order.
Buyer’s remorse after delivery.
Transactions made outside the platform.
Changes made by the game company after delivery.
Fraudulent claims (subject to legal actions).

⚠️ Important:
Confirm receipt only after verifying everything is correct.
If no complaint is made within 72 hours after the seller confirms delivery, the order will be considered accepted.

🧾 ProteçãoMX for Sellers

Sell with peace of mind. ProteçãoMX protects you from fraud and chargebacks if you follow the platform guidelines properly.

✅ Coverage for sellers:

Chargeback protection if you submit valid proof of delivery.
Support in disputes if you comply with the Terms of Service.

🟥 Not covered by ProteçãoMX:

Product or service different from the description.
Failure to deliver on time.
Fraud or scams committed by the seller.
Failure to send proof of delivery within the deadline.

🚨 Reports and Monitoring

MXTera actively monitors all platform activities, but you can help too.

📢 Report any suspicious activity, including:

Offers to negotiate outside the site
Chat abuse
Scam attempts
Fake or suspicious accounts

Just click the “Report” button on the user’s profile or chat. All reports are taken seriously.

📦 Proof of Delivery at MXTera Marketplace

After delivering any product or service, the seller must submit proof of delivery exclusively through the platform panel, in the "Sold Items" section.
Proofs sent by email or other external means are not accepted.

🗂️ Upload limits:

Maximum file size: 100 MB
Maximum files per order: 150

🔐 Accepted Types of Proof of Delivery

🪙 Sale of Coins (Coins / Gold / Cash, etc)

Screenshot or video showing the coins sent to the buyer’s character.
The buyer’s character must be visible in the video or screenshot.
When possible, include chat confirmation with the buyer or transaction history.
If the game allows, show the amount of coins before and after the transaction.

🎒 Sale of In-Game Items

Screenshots or video showing:
- The trade or delivery in the game.
- The buyer’s character name visible.
- Inventory before and after delivery, if applicable.
If the game has a mail system, show the message sent with the item.

👤 Sale of Accounts

Screenshots including:
- Login and password of the sold account (may be partially hidden after verification).
- Important account details (level, characters, ID, etc).
Screenshot of conversation with the buyer confirming receipt of data.
If the game sends email notifications when changing IP or device, include that screenshot as well.

⚔️ Boosting / Character Leveling Services

Video or screenshots showing:
- Logged-in account with progress made (level, achievements, status).
- Game main screen with the nickname visible.
- Before and after screenshots of the service (e.g., level 50 → 70).
If possible, include date and time in video/screenshots for validation.

⚠️ Important

MXTera may cancel or withhold payment for orders where the proof of delivery is:

Incomplete.
Edited or manipulated.
Divergent from order information.

Always send clear and complete proofs to ensure quick and safe release of funds.

🤝 Trust is our priority

With ProteçãoMX, you are in an environment where respect, transparency, and responsibility are taken seriously.

Buy and sell safely.
We take care of the rest.